2500 keywords to get you hired

ve been a suc- cessful surveyor saving each company money by improving existing processes with state-of-the-art technology. I am dedicated to the project from conception to completion. My physical stamina allows me to stand for long periods of time. I enjoy the outdoors, walking, climbing, and using scientific instru- mentation. Researching, analyzing, interpreting, and technology are some of my greatest strengths. TE AM FL Y Team-Fly® SWITCH ENGINEER 159 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I have extensive experience in circuit analysis, switch, hub, and router design in LAN/WAN hardware installation and configuration. I am skilled in network infrastructure design and troubleshooting, as well as applications troubleshooting. My background includes new product and upgrades to existing networks and integrations. I have worked in analog and digital design. Taking a project from inception to implementation supporting the system life cycle, I can set up and maintain multivendor system op- erations. Resume Willy Garrou 29587 Compo Parkway Westport, Connecticut 06880 (203) 555-1122 / email@email.com Switch Engineer 10 years’ experience in Telecommunications Ethernet Specialist Experienced switch engineer with background in installations, conversions, configurations, in- frastructure design, and architecture. Ability to support all aspects of system life cycle from in- ception to implementation. Core Strengths Circuit analysis Troubleshooting Multivendor systems Testing Fiber optics Design Simulations Architecture Professional Experience Network Engineering, Inc., New Milford, Connecticut Switch Engineer Provided on-site support and deployment/integration services to companies in the United States and abroad. Performed installation, configuration, troubleshooting, and maintenance of LAN/WAN hardware, server, PC system construction, and NetWare. Resolved applications problems and software interface issues. Designed wireless connections to accommodate multi- ple locations and remote access.  Reconstructed switch rooms to upgrade 31,000-station network  Designed new switching systems with gateways to new technologies  Worked with Lucent Technologies to customize switch for project  Developed simulation model for testing operations Education Fairfield University, Fairfield, Connecticut Bachelor of Science, Computer Engineering. 1991.  Alpha Sigma Nu  Summa Cum Laude References Furnished Immediately upon Request Keywords Telecommunications Circuit Analysis Troubleshooting Signals Ethernet Architecture Design Testing Simulation Fiber Optics Digital Analog Network LAN Outages Multivendor Life Cycle Software Interface WAN TCP/IP SYSTEMS ADMINISTRATOR 160 Keywords Systems Acquisition Systems Configuration Systems Development Methodology Systems Documentation Systems Engineering Maintenance and Troubleshooting Systems Implementation Object Oriented Systems Security Network Administration Hardware Software Database Administration Help desk Staff Training and Support Data/disaster Recovery Emerging Technologies Multimedia Technology Information Technology For-Profit and Nonprofit Expertise Resume Brook Garrou 597 Rice Street St. Paul, Minnesota 55104 (651) 555-2201 / email@email.com Systems Administrator For-Profit & Nonprofit Background 10 Years of Broad-Based Experience Proactive Technology Solutions Technology: Hardware: LAN,; Multiuser Interface; Systems: Windows NT/2000, DOS, Nov- ell, UNIX, PC; Applications: MS Office 2000, Photoshop, PageMaker, CAD, SQL, IndDesign, C++, JavaScript, ACT!; Other: optics, CD-ROM, videos, phones, diverse peripherals. Core Strengths Hardware and software Peripherals Emerging technologies Multimedia technology Help desk Data and disaster recovery Staff training and support Object-oriented development Professional Experience MILLENNIUM SYSTEMS INNOVATIONS, Minneapolis, Minnesota 1995 to Current Systems Administrator Direct engineering team responsible for configuration and field installation of customer sites. Capitalize upon high-growth market opportunities with e-commerce, videoconferencing, CD- ROM, and Internet enhancements. Staff and operate a 24/7 help desk supporting both internal and external customers. Build computer systems from “nuts” up. Oversee hardware, software, networks peripherals and related technology systems. Guide all aspects of administration to ensure optimum acquisition, development, methodology, functionality, and security.  Redesigned development/engineering protocols ahead of changing user requirements.  Introduced time-sensitive data recovery processes, and virtually eliminated all data losses.  Authored Seagrams’ in-house disaster recovery process.  Received Outstanding Performance Awards, six years consecutively. Education St. Cloud State University, St. Cloud, Minnesota Bachelor of Science: Business Computer Information Systems (BCIS), 1992  Computer & Technology User Services Work Study  BCIS Club Secretary, 1990−1992 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? My expertise covers system engineering, database administration, system implementation, and securi- ty. Proactive with emerging technologies, I frequently advance object-oriented and multimedia systems into development. I am frequently the key resource for all hardware, software, network, and database training and support. I’ve developed a reputation as the help desk and data/disaster recovery “Dear Abby,” approached 24/7 by colleagues. My leadership, training, and technical expertise allows me to con- tribute immediately in managing projects and resources. TAX SPECIALIST 161 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? With more than 20 years of experience as a tax specialist at the director level, I offer a broad record of accomplishment in all aspects of corporate taxation. Specifically, I have designed corporate tax policy and handled extensive reporting of sales and use, and other specialized areas. I excel in the areas of penalty assessment reduction and advanced issue resolution. With a consistent record of savings in op- erations, planning, and successful completion of audits, I will quickly and positively affect your bottom line. Resume Ronald Lockwood 47 Plymouth Avenue Duluth, Minnesota 55811 (218) 555-4712 / email@email.com Senior Tax Specialist Expert Qualifications in Strategic Planning & Financial Leadership Corporate Tax Policy / Tax Assessment Reduction Negotiations / Audits / Appeals / Protests / Compliance Hands-on financial executive with 20 years of experience in all aspects of corporate taxation. Consistent record of accomplishment planning and implementing tax strategies to achieve competitive advantage. Core Strengths Tax Planning Opportunities State & Federal Tax Work Papers Financial Statement Reporting Corporate Tax Policy Revenue Apportionment Tax Allocation Specialist Forecasting & Management Federal & International Tax Issues Professional Experience E. I. DUPONT DE NEMOURS & CO., Duluth, Minnesota 1995 to Current Senior Tax Specialist Challenged to direct continuous improvement and aggressive automation of all Tax Depart- ment systems and processes. Responsible for management of successful execution of all feder- al, state, and local tax compliance. Successful completion of all federal, state, and local estimat- ed payments and extensions; all state and local income, property, and sales/use tax planning; and reacting appropriately to changes thereto.  Finalized settlement with IRS reducing proposed deficiency by $7.9 million.  Used IRS Advanced Issue Resolution (AIR) to reduce cost by $500 K.  Successfully expedited a $4 million claim for federal refund.  Developed and instituted completely computerized tax provision system. Education Cornell University, Ithaca, New York Bachelor of Arts / Business Administration, 1983  Concentration: Tax Preparation, Statistics, and Operations Mgmt.  Magna Cum Laude distinction References Furnished Immediately upon Request Keywords Reduced Deficiency Tax Provision System Disallowances Penalty Assessment Reduction Cash Management Audit Controls Corporate Tax Policy Tax Analysis & Planning Audit Assessment Reduction Appeals & Protests Tax Allocation Strategies Consolidated Tax Return Filing System Rapid Calculation Financial Audits Sales and Use Tax State and Local Transactional Tax Work Papers Revenue Apportionment Department of Revenue Advanced Issue Resolution TELECOMMUNICATIONS/E-SOLUTIONS 162 Keywords Wireline Wireless Networks Digital Networks Packet-Switched Networks Fiber Optic Cable Third-Generation Wireless (3G) Telephony Mobile Networks Network Design Frame Relay Network Installation Internet Access IP Project Management Legacy Systems Integration E-Commerce Infrastructure Voice and Data Networks Computer Programming Software Design RFP Resume Dan Schmitz 2288 Water Street Long Beach, California 90806 (310) 555-1122 / email@email.com E-Solutions Specialist—Telecommunications Network Engineer 10 years’ experience providing e-business solutions through Internet access and legacy systems integration and redesign. Core Strengths / Technical Skills  Network operating systems: Banyan VINES, Novell NetWare, Windows NT Server  Network hardware: Ascend, Cisco, FORE, Nortel, Xylan  Network protocols: SMTP, DNS, Telnet, FTP, TCP/IP, IIS  Operating systems: Microsoft, Red Hat, SCO, Silicon Graphics, Sun  Programming: C++, C, Perl, TCL/TK, Python, Fortran, and Shell Scripting  Software applications: Adobe, Corel, Microsoft, Lotus, SAP  Internet: HyCurve, Microsoft, Novell, Open Market  Security: Check Point, ISC2, ISACA  Certified Cisco Network Professional and Cisco Design Professional—CCNP and CCDP  Microsoft Certified Systems Engineer + Internet—MCSE and Internet Professional Experience SENIOR NETWORK ENGINEER (E-Solutions) 1995 to Present Sprint Communications Company, LP Alameda, California Assess medium to large business data communications needs for high-speed digital, telephony, internal/remote LAN/WAN networks, and enterprise applications. Present project proposal to clients along with cost-benefit analyses. Project management activities cover installation and testing, acquisitions, personnel, schedules, and budgets. Work closely with business and techni- cal teams to ensure minimal disruption of services and maximum customer satisfaction.  Transitioned a major sporting goods chain from host-based, proprietary platforms to open, client/server architectures. Expected cost savings of $200,000 by the second year of opera- tion.  Built enterprise architectures and application systems for on-line transaction processing, decision support, and workgroup computing. Net profits increased over 20% in the first year of ownership. Education California State University at Long Beach, California Bachelor of Science in Computer Systems Engineering—1991 References Furnished Immediately upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I offer a substantial history of economical network design and installation successes in a variety of plat- forms, including wireline, wireless, third generation, and fiber optic. Along with my degree in Comput- er Systems Engineering, continual recertification in popular networking platforms assures you that I have a solid background in current technology. In fact, I have deployed two WANs of both voice and data for two enterprise operations of over 100 sites each. My practical understanding of e-commerce infra- structures allows me to develop cost-effective architectures that stay technologically viable for many years. TELEMARKETING MANAGER 163 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? One of the major difficulties in telemarketing is employee retention. With a strong talent in team build- ing, I am certain that I would identify, recruit, and encourage qualified employees. I would design and implement worthwhile incentive programs and empower my sales staff with strong scripting and train- ing in handling objections. My business-to-business/business-to-consumer telemarketing experience, my ability to motivate, and my in-depth understanding into telemarketing operations are good indica- tors of my long-term performance with your company. Resume Jessica Lane 4311 Ipmire Blvd. Columbus, Ohio 43219 (740) 555-1122 / email@email.com Telemarketing Manager Driving Sales Within Advertising, Marketing, and PR Industries Data Analysis & Interpretation / Product & Program Marketing Revenue-to-Expense Projection / Telemarketing Operations Accomplished, extremely motivated telemarketing manager offering three years of continuous sales achievements and company recognition for ability to maintain optimum performance lev- els with minimal employee turnover. Core Strengths Solicitation Improvement Revenue-to-Expense Projection Goal Setting / Problem Solving Compensation Reward/Recognition B-to-B/B-to-C Telemarketing Incentive Programs Design Long-Term / Short-Term Forecasting Training Coordination Professional Experience SOLID EDGE CONSULTING GROUP, Columbus, Ohio 1999 to Current Telemarketing Manager Foster extremely productive and positive call center environment for prestigious, high-volume public relations company. Accountable for all telemarketing operations including workforce management and reporting, staff recruiting/coaching and development, and problem analysis/ decision making. Demonstrate expert knowledge over a variety of telemarketing applications and methodologies.  Executed strategic telemarketing sales campaign that increased sales by 300%.  Improved overall productivity by empowering staff with effective sales techniques.  Recognized as Top Telemarketing Commission producer throughout employment.  Contributing author for innovative script development/ objection handling. Education Franklin University, Columbus, Ohio Bachelor of Arts: Sales and Marketing, 1995  GPA 3.5  Student Services Assistant References Furnished Immediately upon Request Keywords Data Analysis & Interpretation Product/Program Marketing Workforce Management & Reporting Recruiting/Coaching and Development Telemarketing Applications/ Methodology Revenue-to-Expense Projection Problem Solving Telemarketing Operations Script Development/ Objection Handling Compensation Reward/ Recognition Business-to-Business Telemarketing Business-to-Consumer Telemarketing Problem Analysis and Decision Making Ergonomics Goal Setting Incentive Programs Design/ Implementation Short/Long-Term Forecasting Training Coordination Solicitation Improvement Call Center TRANSPORTATION/LOGISTICS SPECIALIST 164 Keywords Transportability (Towing, Self-Propulsion, Common Carrier) Common Carrier (Highway, Railway, Waterway, Airway, or Sea Lift) Modes of Transportation (Truck, Aircraft, Rail, Ship) Program Management Federal Regulations System Design and Review Interface Reducing Transportation Costs Item Transportability Optimization Distribution and Delivery Trade-Off Analysis Strategic Partnerships Global Information Systems Government and Industry Networks Intelligent Transportation Systems International Border Clearance Program Department of Transportation Safety and Environmental Considerations Standard Dimension Limits Physical Properties Dynamic Limitations Resume Robert Kavanaugh 1953 Orchard Street San Diego, California 92108 (619) 555-1122 / email@email.com Logistics Specialist Transportation Solutions & Disaster Prevention through Early Design Influence Trade-Off Analysis / Alternative Solutions Certified Professional Logistician (CPL) with 10 years’ experience in logistics transportation and distribution management. Driven to attain “seamless transportation” and cost reductions through early participation in the system design review process and employment of holistic ap- proaches that consider social, political, and environmental issues. Core Strengths Program Development & Management Global Information Systems Transportation Modeling/Simulation Federal Regulations Government & Industry Contacts Disaster Planning Professional Experience BOOZ, ALLEN, HAMILTON 1996 to Current San Diego, California Overland Transportation Programs Manager Develop or redesign transportation plans and emergency plans for companies experiencing losses in their transportation infrastructure. Select best and alternate plans based on simula- tions of transportation modes, routes, characteristics, limitations, and program constraints.  Identified the logistics infrastructures for and negotiated a strategic partnership between a major overland freight carrier and a local telecommunications company, to provide a global information system utilizing global positioning system and Internet technology for tracking its $50 million truck fleet and scheduling deliveries.  Recommended safe alternate routes for Coca-Cola deliveries into volcanic activity areas, based on intimate knowledge of the trade corridors along Interstate-35 and government and industry contacts. Education Oxnard Community College at Oxnard, California Certified Professional Logistician / 2000 References Furnished Immediately upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I am a Certified Profession Logistician who can reduce transportation costs and cut delivery times dramatically through early development of master transportation and distribution plans. My practical logistics experience ranges from arranging military airlifts and sealifts to the uninterrupted distribu- tion of Coca-Cola during a volcanic eruption. If there is a better way to deliver a product safely, I will find it through my familiarity with global information systems and domestic and international carri- ers and routes. TRAVEL AGENT 165 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I am a true travel industry professional recognized for my ability to build relationships with customers, ensuring their repeat business. You won’t have to spend much time training me since I have been a Cer- tified Travel Counselor for 17 years, and am an expert in the SABRE computer reservations system. I pride myself on my knowledge of international destinations and can skillfully assemble a range of pack- ages, from corporate travel to family vacations. Resume Tammy Tice 1234 Paradise Road Las Vegas, Nevada 89104 (702) 555-4523 / email@email.com Professional Travel Agent Certified Travel Counselor Since 1985 Corporate Travel / Family Vacations Ecotours and Recreational Activities Capable and confident travel industry professional. Extensive knowledge of global distribution systems. Proven success in developing new business and cultivating long-term client relation- ships. Core Strengths International Travel Customs Regulations Travel Crisis Information Vacation Packages Charter Flights Cruises Customer Service SABRE Professional Experience TRAVEL PARTNERS, Las Vegas, Nevada 1995 to Present Travel Consultant Help walk-in clients with all travel needs, including flight reservations/ticketing, transfers, hotel accommodations, and car rentals. Partner with area businesses on customized corporate travel packages. Take twice-a-year familiarization trips, acquiring first-hand experience at var- ious domestic and international destinations. Responsible for maintaining travel advisory pamphlet.  Assisted owner with successful transition from antiquated computer reservations system to state-of-the art global distribution system.  Memberships: American Society of Travel Agents, Institute of Certified Travel Agents, In- ternational Airlines Travel Agency Network. Education University of Nevada, Las Vegas, Las Vegas, Nevada Bachelor of Science / Hotel Administration, 1983  Member, Hotel Alumni Association  Treasurer, Student Hotel Association Keywords American Society of Travel Agents (ASTA) Institute of Certified Travel Agents (ICTA) International Airlines Travel Agent Network (IATAN) Certified Travel Counselor (CTC) Computer Reservations System (CRS) SABRE Vacation Planning Corporate Travel Charter Flights Hotel Accommodations Rental Cars Cruises Family Vacations Tour Packages Ecotours Recreational Activities International Destinations Customs Regulations Familiarization Trips Travel Crisis Information TV PRODUCTION MANAGER 166 Keywords Television Multimedia Crew Production/Direction Advertising Commercial Production Television News Cable Television Advertising Programming Problem Solving Props Relationships Schedule Script Breakdown Set Design Shooting Schedule Supplies Talent Time Management Resume Lori Nuss 1359 Highland Avenue Burbank, California 91510 (818) 555-1111 / email@email.com TELEVISION PRODUCTION MANAGER 10+ Years’ Production Experience Skilled Manager and Negotiator Reputation for Coordinating Diverse Teams in a Fast-Paced, High-Pressure Environment with Critical Deadlines Industry reputation for expertise in managing business and production functions with atten- tion to meeting timelines and budget concerns. Proven ability to negotiate contracts securing favorable terms for equipment, supplies, locations, services, and top talent. Background in- cludes features, commercials, and television broadcasting. Works well with diverse tempera- ments; adept in scheduling, directing, and coordinating cross-functional crew members. Core Strengths Budget Development/Management Script Breakdowns Negotiations Shooting Schedules Set Design & Props Crew & Staff Management Time & Resource Management Planning & Delegating Professional Experience ZYX NETWORK Burbank, CA 1995−Present Production Manager Advanced through series of progressive production positions. Key member of team responsible for ensuring success and high ratings of “The Hollywood Journal” daily entertainment news show. Previous projects included the 6:00 News and L.A. Morning.  Recognized by Television Academy for contributions to profession.  Conceived and guided production of numerous special remote stories, showcasing up-and- coming talent in Southern California.  Suggested and oversaw details of station participation in numerous fund raising drives in- cluding AIDS Project L.A. and campaign for Santa Monica’s homeless population. Education UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA B.A. in Film & Television Excellent Industry Recommendations Available upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contribut- ing to our company? I have 10 years’ progressive experience managing production, from inception through the end of pro- duction. I have a keen eye for breaking down scripts and developing detailed cost and crew budget re- quirements. I realize how important it is for you to have someone focused on meeting deadlines while staying within budget, and that has always been a priority for the projects I managed. I am skilled in negotiating contracts including talent, locations, equipment, and supplies. UNDERWRITER 167 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? Overachieving line production goals, while maintaining sound consumer loan underwriting decisions, has been the hallmark of my underwriting career. I bring extensive knowledge of conventional, conforming/jumbo, FHA, Fannie Mae, Freddie Mac, and VA loans, as well as state and federal lending regulations. Accustomed to decisive customer interaction and collaborative team relationships, I can model high-level underwriting services while producing results for you. Resume Mary Jane Young 728 River Road Trenton, New Jersey 08608 (609) 555-2345 / email@email.com Mortgage Loan Underwriter Technical Expertise in Mortgage Loan Process and Underwriting Mortgage Banking / Consumer Lending Wholesale Mortgage Operations in Production Environment Analytical, decisive underwriter experienced in all types of consumer loan products, including home equity, second mortgages, and FNMA/FHLMC, as well as “A” paper jumbo loans sold into the secondary market. Core Strengths Consumer Loan Underwriting Funding and Loan Documentation Commercial and Investor Banking Home Equity and Second Mortgages Desktop Underwriting Underwriting Team Motivation State Fair Lending Act FHA D/E, VA, FNMA/FHLMC Professional Experience FIRST NATIONAL BANK, Trenton, New Jersey 1994 to Current Mortgage Underwriter II Underwrite conventional first trust deed residential mortgage loan requests using bank mort- gage credit policies, as well as standard secondary market guidelines. Serve as technical re- source for mortgage loan criteria, with strong knowledge of state and federal lending regula- tions, and jumbo loan underwriting. Promoted from loan processor with signing authority.  Overachieve line production/sales standards for mortgage underwriting, while carefully an- alyzing credit and collateral packages for compliance with Fannie Mae, Freddie Mac, and FHA investor guidelines.  Efficiently and accurately produce heavy underwriting services caseload with ease, making credit decisions within acceptable service levels.  Consistently surpass annual goals for volume and customer service. Education Mercer County Community College, West Windsor, New Jersey Associate of Science, Business Administration—1994  New Jersey Underwriters Certification (HUD / MVA)—1994  New Jersey Mortgage Banker’s License—1994 References Furnished Immediately upon Request Keywords Mortgage Loan Underwriting Mortgage Banking Consumer Lending Wholesale Mortgage Operations Production Environment Consumer Loan Products Home Equity Second Mortgages FNMA/FHLMC/ FHA/VA “A” Paper Jumbo Loans Secondary Market Consumer Loan Underwriting Funding and Loan Documentation Commercial and Investor Banking Desktop Underwriting Underwriting Team State Fair Lending Conventional First Trust Feed Residential Mortgage Loans Jumbo Loan Underwriting Line Production/Sales UNIX MANAGER 168 Keywords Hardware/Software Performance Hardware/Software Availability and Repair UNIX Server Architecture UNIX Server Hardware Installation/ Maintenance Database Management Systems Application Development Environments/ Utilities Problem Resolution Failure Recovery Server/Workstation/ Network Interoperability SQL Server/Oracle/ Exchange Server UNIX-Based System Security UNIX-Related Team-Wide Technical Support Server Performance Analysis Hardware/Software Research and Requisition End-User Support Methodology Sun Solaris Computer Science Degree ERP Administration/ Management Experience Budget Management Team Leadership Resume Glenna Hazen 103 Dylan Street Patchogue, NY 11772 (631) 555-1122 / email@email.com UNIX Manager Install, Configure, and Maintain UNIX Workstations and Servers Support Business Processing Requirements Skilled in Wide Array of Technical Principles, Theories, and Concepts Seven-year background in UNIX systems administration. Strong skills in system installation, configuration, troubleshooting, tuning, planning, backup, and disaster recovery. ERP and Sun Solaris experience. Core Strengths UNIX Server Architecture Failure Recovery UNIX-Based System Security Budget Management Installation/Maintenance Problem Resolution System Interoperability Team Technical Support Professional Experience Computer Associates, Hauppague, NY 2000 to Current Senior UNIX Manager Administer all changes and upgrades. Install, configure, and maintain all company UNIX sys- tems using various Sun performance commands. Monitor, repair, document, and report on sys- tems’ operation and performance. Oversee server administration, server revision control, and maintenance, including software, firmware, and updates. Communicate clearly with technical and nontechnical staff. Provide team leadership.  Designed innovative UNIX-related team-wide technical support model.  Delivered new server performance analysis adopted companywide.  Trained staff in new application development environments/utilities.  Developed leading-edge end-user support methodology. Education St. Joseph’s College, Patchogue, NY Bachelor of Science: Computer Science, 1995  GPA 3.75  Vice President, Future Business Leaders References Furnished Immediately upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I believe in operating IT as a contributing value addition rather than a fixed cost. As a broadly experi- enced IT professional, I bring a wide array of hands-on skills to this position including operation and support of UNIX-based systems and system-level applications. I have a unique ability to bridge the communications gap that often exists between the tech side and the business side, translating both areas’ needs and solutions so that operational goals are met, budgets are kept, and internal and exter- nal customers are supported. TE AM FL Y Team-Fly® VETERINARY ASSISTANT 169 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I currently provide clinical supervision to a team of 12 veterinary technicians, animal caretakers, and handlers in a busy, urban veterinary practice, as well as assist veterinarians and surgeons during ex- aminations, treatments, and surgery. Our practice specializes in care of domestic and exotic birds, as well as all dog and cat breeds. I also write Tips and Tails monthly community outreach newsletter that educates owners on appropriate and timely pet care. Resume Theresa Pizano 207 Dorothy Place Kenmore, New York 14226 (716) 555-8390 / email@email.com Veterinary Technician Specialized in General Practice, Dental Care, and Surgery Caring and Compassionate Small-Animal Health Professional Licensed Veterinary Technician with over 10 years’ clinical experience in pre- and post-opera- tive care, as well as general pet examination and treatment. Core Strengths Intensive Care Emergency Treatment Preventive Dental Care Surgical Preparation and Assistance Wound Care Medication Dispensing Professional Experience TRANSIT ANIMAL HOSPITAL, Eden, New York 1992 to Present Veterinary Technician Assist veterinarians and surgeons during examinations, treatments, and surgery. Perform fluid therapy, oxygen therapy, catheterization, and venipuncture. Monitor vital signs and administer injections and anesthesia. Educate owners on patient care and provide comfort and sympathy. Oversee and schedule laboratory tests. Purchase medical supplies and control drug inventory.  Provide clinical supervision to team of 12 veterinary technicians, animal caretakers, and animal handlers in busy, urban veterinary clinic.  Specialize in care of domestic and exotic birds, as well as all dog and cat breeds.  Write Tips and Tails monthly community outreach newsletter that educates owners on ap- propriate and timely pet care. Education Medaille College, Buffalo, New York Associate in Science: Veterinary Technology, 1992 New York State Department of Education Licensed Veterinary Technician, 1992 References Furnished Immediately upon Request Keywords Pre- and Post- Operative Care Clinical Supervision Veterinary Medicine Patient Examination and Treatment Fluid Therapy Surgical Assistance Owner Education Wound Care Injections and Inoculations Preventive Dental Care Medication Dispensing Anesthesia Oxygen Therapy Emergency Treatment Venipuncture Laboratory Tests Inventory Control and Purchasing Patient Preparation Community Outreach Small Animal Specialty VOLUNTEER COORDINATOR 170 Keywords Multilevel Recruitment Task Assignment/ Scheduling for Peak Coverage Community Outreach/Public Awareness Public Relations Staff Mediation and Management Turnover Reduction/ Participant Retention Interviewing and Screening Multiple Event/ Project Coordination Nonprofit Community Liaison Confidential Records Leadership/ Motivation/Team Building Telefundraising and Events Planning Volunteer Participation Community Resource Development Program Enhancement Training and Supervision Cost Savings Advertising, Promotion, and Media Relations Volunteer Network Resume Patricia J. Houston 127 Elmwood Street Cheektowaga, New York 14227 (716) 555-3711 / email@email.com Volunteer Coordinator Leadership/Motivation / Team Building Multiple Event/Project Coordination Solid track record of developing and implementing creative programs that substantially in- creased levels of volunteer participation. Provide training and supervision to an enthusiastic and hard-working corps of volunteers. Core Strengths Interviewing and Screening Community Resource Development Advertising and Promotion Staff Mediation and Management Events Planning Multilevel Recruitment Turnover Reduction Confidential Records Professional Experience UNITED SERVICES, Buffalo, New York 1994 to Current Coordinator of Volunteer Services Recruit, train, and motivate volunteer network of 120+ participants. Create promotional mate- rials to expand community outreach and heighten public awareness. Coordinate task assign- ment/scheduling to guarantee peak coverage. Identify opportunities for program enhancement. Design materials to improve public and media relations.  Developed 40-hour training program and monthly in-service seminars, improving quality of service and increasing participant retention.  Created and promoted “Share-an-Idea Program” for volunteers, resulting in cost-saving suggestions that reduced operating expenses.  As community liaison, built a visible presence and increased recruitment by 37%. Education Villa Maria College, Buffalo, New York Bachelor of Science—Human Development, 1994  Graduated Cum Laude with 3.72 GPA  Youth Leadership Award and “Doing More” Award References Furnished Immediately upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I led the effort to develop a 40-hour training program and monthly in-service seminars, improving qual- ity of service and increasing volunteer retention. We created and promoted “Share-an-Idea Program” for volunteers, resulting in cost-saving suggestions that reduced operating expenses. As community li- aison, I built a visible presence and increased recruitment by 37%. WAREHOUSE MANAGER 171 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? With 13 years’ experience leading and managing warehouse and shipping operations for a major fin- ished goods inventory distributor, I have a proven track record of maximizing customer satisfaction while achieving cost control goals well below industry standards. Efficiently scheduling warehouse per- sonnel and closely monitoring warehouse and distribution procedures has yielded high levels of pro- ductivity. I believe I can produce similar outstanding results for you! Resume Nicholas Carrington 573 Emerald Plaza, Apt. 2D Somerset, New Jersey 08873 (732) 555-1234 / email@email.com Warehouse Manager Warehousing and Distribution Operations Materials/Inventory Control Management Inbound and Outbound Shipments Warehouse Manager experienced in directing teams to meet tight deadlines in a results-orient- ed environment. Ensure product quality and customer satisfaction through responsive, accu- rate, on-time scheduling. Core Strengths Materials/Inventory Control Cost Containment/Budget Controls Human Resource Management Safety Training/Management Distribution Accountability ISO 9000 Certification Standards Troubleshooting Written and Verbal Communications Professional Experience MOHAWK CARPETS, Montclair, New Jersey 1989 to Current Warehouse/Distribution Manager Senior warehouse manager for multimillion-dollar wholesale distributor of high-end imported wool rugs, supplying 350 mass merchandisers such as Macy’s, Sears, and QVC. Full superviso- ry responsibility for 25 warehouse personnel, safety management and training, cost controls, equipment reliability, and shipment verification. Maintain an orderly stock and staging area for finished goods inventory in a fast-paced department.  Doubled warehouse and shipping operations efficiency and productivity by transitioning to computerized inventory system for 200,000 SKUs.  Effectively maintained tight inventory controls through internal auditor reviews and imme- diate troubleshooting. Achieved cost management goals and percentage of loss 25% lower than industry standards.  Ensured expeditious materials transactions while meeting budget goals. Education Burlington County Community College, Pemberton, New Jersey Associate of Arts, Business Administration—1988  Computer Skills: Windows NT/2000, Microsoft Office 2000 (Word, Excel, Access) and auto- mated inventory tracking applications. Keywords Warehousing Distribution Inventory Control Management Inbound and Outbound Shipments Customer Satisfaction Scheduling Human Resource Management Distribution Accountability Troubleshooting Cost Containment Budget Controls Safety Training Safety Management ISO 9000 Certification Standards Warehouse Personnel Shipment Verification Stock and Staging Area Finished Goods Inventory Warehouse and Shipping Operations Automated Inventory Tracking WEB DESIGNER 172 Keywords Artistic Talent P&L Mindset 35 mm & Digital Photography Life Cycle Development. Web Design & Development Search Engine Optimization HTML & Cutting- Edge Software E-Mail Campaigns E-Commerce Initiatives Message Development Project Management Brand Development Static and Animated Images Typography/Text & Font Management Image Management Client-Server Concepts Cross-Browser Issues Revenue-Enhancing Sites Troubleshooting Color Theory & Manipulation Resume Marit Johannsen 1812 Waterford Court St. Paul, Minnesota 55102 (651) 555-0090 / email@email.com Web Designer & Developer Successfully Transform Concepts Into Interactive Reality Artistic Talent, P&L Mindset, and Technical Savvy Draw on artistic vision, business acumen, and passion for the field to create aesthetic sites meeting client-driven goals. Proficient with HTML, DHTML, Cold Fusion, MS Office, JavaScript, C++, WebLogic, Oracle, Photoshop, Fireworks, QuarkXpress, SQL7. Core Strengths Client-server & object-oriented concepts Cross-browser issues Image, brand, & message development Search engine strategies E-commerce initiatives/e-mail campaigns Total Web lifecycle development Static/animated images Photography/color/topography Professional Experience VISIONLINK, LTD., St. Paul, Minnesota 1995 to Current Web Designer and Developer Contribute as integral member of development/design team. Perform object-oriented and client-server-focused Web applications and development. Create original art and graphic layout of content, banners, logos, and merchandise. Code new programs. Incorporate interactive ele- ments and e-commerce initiatives; perform technical coding, review, and testing; and work closely with senior executives to conceptualize, design, and launch Internet/Intranet sites fur- thering company goals. Serve as primary “troubleshooter.”  Enhanced Internet site for bank garnered a 42% increase in unique user sessions.  New Internet site for distributor generated a 57% increase in qualified sales leads.  Initiated interactive “Me & You” bulletin board, growing communication flow.  Handpicked by management to revamp home page, praised in Web Design Monthly. Education University of St. Thomas, St. Paul, Minnesota Bachelor of Arts: Computer Information Systems, 1990  Graduate of first program emphasis in Interactive Web Design & Development  GPA 3.85 References Furnished Immediately upon Request Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? I am able to transform concepts into on-line, interactive reality, managing all aspects of Web life cycle development. My combined artistic talent and P&L mindset have resulted in the delivery of revenue- enhancing, market-oriented sites. My innovative sites, tapping into my expertise in photography and managing images, fonts, text, and color, are in demand. I optimize search engines through keyword re- search/selection, meta tagging, engine submission, and position tracking. My career is marked by suc- cess in incorporating interactive elements and e-commerce initiatives. I have earned a reputation as an effective troubleshooter, resolving technical issues and managing ongoing support. WRITER/EDITOR 173 Interview Q&A Using Keywords Why should we hire you, what are your strengths, and how do you see yourself contributing to our company? My professional specialization is writing and editing for technical and business publications. My re- search and interviewing skills are excellent. I have a particular gift for making complex material both understandable and interesting to the general public. My ability to write compelling articles has had an impact on the ability of a publication to grow and gain market share in a competitive market. Resume Cheryl Franks 425 Range Road Harrisburg, PA 17107 (570) 555-1212 / email@email.com Writer / Editor Excel at identifying & developing compelling news angles Award-winning writer/M.A. in Writing Analytical/Excellent command of the English language Award-winning journalist/reporter/editor with nine years of professional writing experience in traditional print media and Web publishing. Extensive experience writing and editing for newspapers, businesses, and health-care-industry organizations. Specialize in writing about business and technical topics. Maintain high-quality standards. Produce on or ahead of dead- line. Core Strengths Identifying news angles Technical & business writing Creating Web copy Interviewing Supervising writers Researching complex topics Editing Meeting deadlines Professional Experience WALL STREET REVIEW, New York, NY Freelance Writer 1999-Present Research topics, interview senior executives, and write business articles. Produce market fore- casts concerning new technologies in the pharmaceutical, automotive, chemical, and medical equipment industries. Contribute to writing business news summaries for www.wsr.com. Edit business articles. Supervise five other freelance writers.  Wrote a feature article for the Biotechnology section on market trends  Won “Best Technology Article 2000” (News Publishers Association)  Selected to provide editorial direction to six freelance writers  Contributed to 10% growth in circulation Education Smith College, Northampton, MA B.A. in English 1990 Goddard College, Plainfield, VT M.A. Writing, Journalism Concentration 1995 References Furnished upon Request Keywords Journalist Newspaper Reporter Editing Features Editorials Interviews Supervising Web Copy Business Writing Newspapers Magazines Reports Newsletters Deadlines Analytical Creative Research Skills Print Media Copy Editing M.A. in Writing This page intentionally left blank. Account Executive, 26 Accounting Manager, 27 Accounts Receivable Supervisor, 28 Actuary, 29 Administrative Assistant, 30 Advice, getting, 13 Airline Pilot (Commercial/Private), 31 Application Developer, 32 Architect, 33 Art Director, 34 Artist, 35 Association Manager, 36 Auditor, 37 Automobile Parts Manager, 38 Branch Manager (Bank), 39 Bank Teller, 40 Benefits Coordinator, 49 Bookkeeper, 42 Brand Manager, 43 Building Inspector, 44 Call Center Director, 45 Career Counselor/Coach, 46 Certified Public Accountant, 47 CFO, 48 Change/Reengineering Consultant, 49 Chemist, 50 City Manager, 51 Civil Engineer, 52 Civil Service (Police Officer), 53 College Graduate (Accounting), 54 College Graduate (Communications), 55 College Graduate (Construction), 56 College Graduate (M.B.A.), 57 College Graduate (Mechanical Engi- neer), 58 College Graduate (Sales), 59 Commerical or Corporate Pilot, 60 175 Index Copyright 2003 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use. 176 Index Construction Foreman, 61 Contracts Specialist , 62 Controller, 63 Corporate Attorney, 64 Corporate Recruiter, 65 Cosmetologist, 66 Creative Designer, 67 Cruise Director, 68 Customer Service Representative, 69 Data Warehouse Developer, 70 Dental Assistant, 71 Design Engineer, 72 Director of Manufacturing, 73 Director of Marketing, 74 Director of Operations, 75 Director of Purchasing, 76 Editor, 77 Electrical Engineer, 78 Elementary Teacher, 79 Environmental Engineer, 80 Estimator, 81 Executive Chef, 82 Executive Recruiter, Engineering, 83 Finance Manager, Banking, 84 Financial Analyst, 85 Financial Planner, 86 Flight Attendant, 87 Food /Beverage Manager, 88 Fundraiser, 89 Funeral Director, 90 General Manager—Hospitality, 91 Government Liaison, 92 Graphic Designer, 93 Guidance Counselor, 94 Hair Stylist, 95 Headhunter.net, 4 Help Desk Administrator, 96 High School Teacher, 97 Human Resources Manager, 98 Image Consultant, 99 Insurance/Claims Adjuster, 100 Insurance Sales, 101 Interior Designer, 102 Inventory Control Manager, 103 Internet/online, 4 Interviewing tips, 17-19 Job-related skills, 8 Job-searching tips, 15-16 Journalist, 104 Keywords, 3 Prescreening through search, 3-4 Lab Technician, 105 Librarian, 106 Limousine Driver, 107 Loan Officer, 108 Loss Prevention Manager, 109 Management, 110 Manufacturer’s Representative, 111 Marketable skills, 7 Marketing Manager, 112 Media Buyer, 113 Medical Billing Supervisor, 114 Monster.com, 4 National Account Sales, 115 Network Architect, 116 Network Engineer, 117 Networking tips, 13-14, 20 Nonprofit Program Director, 118 Nurse, 119 Nutritionist, 120 Online services, 15 Paralegal/Legal Assistant, 121 PeopleSoft Consultant, 122 Personal Trainer, 123 Pharmaceutical Sales Representa- tive, 124 Pharmaceutical Technician, 125 Pharmacist, 126 Photographer, 127 Physical Therapist, 128 Physician’s Assistant, 129 Police Officer (military conversion), 130 Production Manager, 131 Project Manager, 132 Property Manager, 133 Public Relations Director, 134 Quality Engineer, 135 Radio Disc Jockey, 136 Radiologist, 137 Real Estate Broker, 138 Receptionist, 139 Regulatory Affairs Counsel, 140 Restaurant Manager, 141 Resume format, 5 Retail Sales Manager, 142 Risk Management, 143 Salary negotiating tips, 19 Sales/Corporate Trainer, 144 Sales—Entry Level, 145 Sales Support /Coordinator, 146 Sales Support Engineer, 147 SAP Analyst, 148 School Principal, 149 Search engines, 4 Self-management skills, 9 Senior Business Consultant, 150 Senior VP Sales, 151 Social Services, 152 Social Worker, 153 Software Engineer, 154 Speech Therapist, 155 Sports Agent Attorney, 156 Sports Coach, 157 Surveyor, 158 Switch Engineer, 159 Systems Administrator, 160 Tax Specialist, 161 Technical skills, 8 Telecommunications/E-Solutions, 162 Telemarketing Manager, 163 Tips, 12-21 Transferable skills, 8 Transportation/Logistics Specialist, 164 Travel Agent, 165 TV Production Manager, 166 Underwriter, 167 UNIX Manager, 168 Veterinary Assistant, 169 Volunteer Coordinator, 170 Warehouse Manager, 171 Web Designer, 172 Writer/Editor, 173 Index 177 This page intentionally left blank. TE AM FL Y Team-Fly® About the Authors Jay A. Block, CPRW (Certified Professional Resume Writer), internationally certified career coach and resume strategist, is the contributing cofounder of the Professional Association of Resume Writers and Career Coaches (PARW/CC). He helped develop the PARW/CC national certification process and is a widely respected national speaker, author, and career coach. Contact him at www.jayblock.com. Michael Betrus, CPRW, has been a hiring manager in the telecommunications industry for several years, and frequently engages in academic seminars for students on campus. Michael is the author of The Guide to Executive Recruiters and co-author, with Jay Block, of 101 Best Resumes, 101 More Best Resumes, 101 Best Cover Letters, and 101 Best Tech Resumes. Contact him at betrus@earthlink.net. Copyright 2003 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use.