Quản trị kinh doanh - Observing group process

Observing Group ProcessObserving Group ProcessGlossaryCase StudyObservation InstrumentsThe Systems ApproachGlossaryAnalyzing Group Process—a method for group members to report their views of the group’s process.Functional Task Roles of Discussants—a method of recording which group members made comments that were task-oriented.Interaction Diagram—a graphic method for showing who talks to whom in a group discussion.Participant Rating Scale Form—a method for group participants to rate their group on a number of different dimensions.GlossaryPostmeeting Reaction Form—a method for allowing participants to assess their view of the group’s effectiveness.Progress Report on Group Interaction—a method for measuring each group member’s perceptions of a group meeting.Self-Centered Roles of Discussants—a method of recording which group members made comments that were more self promoting than group promoting.Socio-Emotional Roles of Discussants—a method of recording which group members made comments that were more socially oriented. These comments often build the group members’ feelings.GlossaryTeam Diagnostic Questionnaire—a method of determining a group’s strengths and weaknesses from the viewpoint of the group members.The Collaborative Team Leader-Leader Version—a method for team leaders to assess their own group leadership effectiveness.The Collaborative Team Leader-Team Version—a method for team members to assess their group leader’s effectiveness.Observation InstrumentsAll of us benefit from periodic observation and feedback.The instruments that follow are designed to structure your observations in such a way as to help you learn more about how your group is performing.Observation InstrumentsAll-Purpose Discussion Rating ScaleSource: From Galanes, Adams, and Brilhart, 2000, p. 263.Observation InstrumentsInteraction DiagramSource: From Wilson, 2002, pp. 295-96.Observation InstrumentsFunctional Task Roles of DiscussantsSource: From Wilson, 2002, p. 298. Based on K.D. Berne and P. Sheats (1948).Observation InstrumentsFunctional Socio-Emotional Roles of DiscussantsSource: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).Observation InstrumentsSelf-Centered Roles of DiscussantsSource: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).Observation InstrumentsAnalyzing Group ProcessSource: From Huszczo, 1996, pp. 47-48.Observation InstrumentsTeam Diagnostic QuestionnaireSource: From Huszczo, 1996, pp. 43-45.Observation InstrumentsThe Collaborative Team Leader-Leader VersionSource: From LaFasto and Larson, 2001, p. 151.Observation InstrumentsThe Collaborative Team Leader-Team VersionSource: From LaFasto and Larson, 2001, p. 153.Observation InstrumentsPostmeeting Reaction FormSource: From Galanes, Adams, and Brilhart, 2000, p. 267.Observation InstrumentsParticipant Rating Scale FormSource: From Galanes, Adams, and Brilhart, 2000, p. 267.Observation InstrumentsProgress Report on Group InteractionThe Systems ApproachThe most effective way to behave either as a leader or as a participant in a group varies with the type of group and the group’s objectives.