Index
Advanced Level
1. Bearing Information
2. Cinemas
3. Cliches
4. Mistaken Identity
5. Speaking: At the Station
6. Speaking: At the Supermarket
7. Speaking: At the Theatre
8. Speaking: The Broadcast
9. What comes next (the bill)
10. Accounts
11. Advertising
12. Agreements
13. Applying for that Job
14. Are You in Debt?
15. At the Computer
16. At the Office (1)
17. At the Office (2)
18. At the Shops
19. Business
20. Business Expressions (1)
21. Business Expressions (2)
22. Code of Practice
23. Computers
24. Credit Card Holders
25. Employment and Training
26. Finance
27. Finance (1)
28. Finance (2)
29. Finance (3)
30. Guarantees and Warranties
31. How to agree
32. How to apologize
33. How to ask the way
34. How to complain
35. How to criticize
36. How to disagree
37. How to encourage
38. How to make exclamations
39. Insurance Policy Vocabulary
40. Internet Business (1)
41. Internet Business (2)
42. Interviews and Jobs
43. Invoices
44. Job Interview
45. Legal Expressions
46. Letter of Complaint (1)
47. Letter of Complaint (2)
48. Letter of Complaint (3)
49. Letter of Complaint (4)
50. Money
51. Money Matters (1)
52. Money Matters (2)
53. Money Matters (3)
54. Money Matters (4)
55. Money Slang Expressions
56. Online Marketing Campaign
57. Pay and Allowances
58. Planning a Business
59. Product Improvement
60. Quality Control
61. Super Supermarkets
62. Taxes
63. Verbal Communication Skills
64. Ways of commenting
65. Ways of disagreeing
66. Ways of disapproving
67. Ways of greeting
68. Ways of showing anger
69. Ways of showing pleasure
70. Ways of thanking
71. Ways of threatening
72. Working Well
73. A good real estate rental market
74. A Quick History of Advertising
75. Accountants
76. Accounting Information Systems
77. Agricultural Market Development
78. Annual Report
79. Asset Classes
80. Auditing
81. Auto Leasing
82. Basic Electronics
83. Basic Investment Types
84. Budgeting
85. Business Law
86. Business Letter Basics
87. Business Software Competitors
88. Cellular Telephones
90. Company Benefits
91. Conference Advice
92. Consumer Behaviour
93. Contracts and agreements
94. Corporate Taxation
95. Detecting Competition
96. Dotcom Retail Stores
97. Electronic Commerce
98. Email Do's and Don't's
99. GAAP
100. Internal Communications
Answer Keys
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s and condo conversions have reduced new supply and a slowing housing market
increases rental demand, so owners can now flex their muscles with rent increases, and those who bought at
high valuations may yet get the last laugh.
answer: (d) last laugh
A8 Areas with declining employment and population will experience an acceleration of those trends, and investors
will not acquire properties in such markets without good reason to believe a comeback is in the offing.
answer: (d) offing
A9 Retail properties will suffer as owners rediscover risk as a component of value, but most of these assets are
owned by well-capitalized private equity groups that can easily ride out the storm.
answer: (b) ride out
A10 Acquisition of stabilized properties at low cap rates with little potential for rent growth is a sure recipe for below
market returns.
answer: (b) recipe
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74. advanced-74
TOEIC tests / Incomplete Sentences / Advanced level # 74 (Answer Keys)
A Quick History of Advertising
A1 Encarta's History of Advertising notes that archaeologists have found evidence of advertising dating back to
the 3000s BC, among the Babylonians.
answer: (b) archaeologists
A2 One of the first known methods of advertising was the outdoor display, usually an eye-catching sign painted
on the wall of a building.
answer: (b) eye-catching
A3 An outdoor advertisement excavated in Rome offers property for rent, and one found painted on a wall in
Pompeii calls the attention of travelers to a tavern.
answer: (a) excavated
A4 In medieval times word-of-mouth praise of products gave rise to a simple but effective form of advertising, the
use of so-called town criers.
answer: (b) criers
A5 These were citizens who read public notices aloud and were also employed by merchants to shout the praises
of their wares.
answer: (c) praises
A6 Although graphic forms of advertising appeared early in history, printed advertising made little headway until
the invention of the movable-type printing press by German printer Johannes Gutenberg about 1450.
answer: (b) headway
A7 In the United States, the advertising profession began in Philadelphia, Pennsylvania, in 1841, when Volney B.
Palmer set up shop as an advertising agent, the forerunner of the advertising agency.
answer: (b) set
A8 The introduction of radio created a new opportunity and by the end of the 1920s, advertising had established
itself in radio to such a(n) extent that advertisers were producing many of their own programs.
answer: (b) extent
A9 The early 1930s ushered in dozens of radio dramatic series that were known as soap operas because they
were sponsored by soap companies.
answer: (c) ushered
A10 Television had been introduced in 1940, but because of the high cost of TV sets and the lack of programming,
it was not immediately embraced.
answer: (a) embraced
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75. advanced-75
TOEIC tests / Incomplete Sentences / Advanced level # 75 (Answer Keys)
Accountants
A1 Most accounting positions require a bachelor's degree in accounting or a related field or an equivalent
combination of education and experience.
answer: (d) an equivalent
A2 Many companies want graduates with a master's degree in accounting, or a master's degree in business
administration with a concentration in accounting.
answer: (a) a concentration
A3 Some schools offer students a chance for hands-on experience with part-time internship programs in
accounting or commercial firms.
answer: (a) internship
A4 Accountants help make sure that a firm is run efficiently, that its records are maintained accurately, and that its
taxes are paid properly and in a timely manner.
answer: (d) timely
A5 Nowadays, accountants are broadening the services they offer with budget analysis, investment planning, and
IT consulting.
answer: (a) broadening
A6 Public accountants, many of whom are CPAs, generally have their own companies or work for major
accounting firms.
answer: (c) Public
A7 Some accountants specialize in forensic accounting•— investigating white-collar crimes such as securities
fraud and embezzlement.
answer: (b) forensic
A8 Many work closely with law enforcement officers and lawyers during investigations and often appear as expert
witnesses during trials.
answer: (b) expert
A9 Management accountants record and analyze the financial information of the firms in which they are
employed.
answer: (d) Management
A10 Government accountants work in the public sector, maintaining and monitoring the recordkeeping of
government departments and agencies.
answer: (d) sector
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76. advanced-76
TOEIC tests / Incomplete Sentences / Advanced level # 76 (Answer Keys)
Accounting Information Systems
A1 Accounting information systems are a vital part of an organization's day-to-day operations.
answer: (d) vital
A2 Prices can vary from customized multimillion dollar systems to prepackaged software that costs less than
$100.
answer: (c) prepackaged
A3 Customization allows for a good fit to the business's needs, smooth interfacing with other internal systems,
and the ability to implement special security measures.
answer: (c) interfacing
A4 Advantages of non-custom software include low cost, immediate availability, quality, documentation on data
flow, good compatibility with external systems, and support from the vendor.
answer: (c) support
A5 Disadvantages include lack of features, paying for unwanted features, and risk of vendor availability.
answer: (d) unwanted
A6 Good accounting systems allow users to run informal reports such as aged accounts receivable or to keep
track of inventory.
answer: (a) aged
A7 Accounting systems have to track transactions in three business processes: order entry/sales, billing/accounts
receivable/cash receipts, and purchasing/accounts payable/cash.
answer: (c) transactions
A8 The order entry/sales process captures sales data and records the information.
answer: (a) captures
A9 This process starts with a customer order, which initiates a credit check.
answer: (b) check
A10 After the customer is approved, the sales order department must let the warehouse know what goods to pick,
and the shipping department needs to know that an order has been placed.
answer: (c) placed
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77. advanced-77
TOEIC tests / Incomplete Sentences / Advanced level # 77 (Answer Keys)
Agricultural Market Development
A1 The Food and Agriculture Organization of the UN advises that an efficient and adequate marketing system is a
precondition for agricultural diversification, providing better prices to producers and the availability of
competitively priced produce to consumers.
answer: (a) precondition
A2 Physical improvement is usually addressed in two ways: by providing improved market infrastructure (both
urban and rural) and by improving rural access roads.
answer: (a) access
A3 Rural markets form part of a trade network; they are normally arranged on a periodic basis on specific
weekdays and are commonly organised at a central place in a village or district centre.
answer: (d) periodic
A4 Larger rural markets ('assembly markets') are found where greater quantities of produce are traded, either by
the producers themselves or by traders, and are normally situated on main highways, or near to ferries and
other local transport nodes.
answer: (c) nodes
A5 Terminal wholesale and semi-wholesale markets are located within or near major cities (usually with
populations exceeding 0.5 million).
answer: (d) Terminal
A6 Retail markets directly serve consumers in main urban areas; although primarily retail, they may have some
semi-wholesale functions, particularly if they allow producers to trade•— in which case, they are often called
farmers' markets.
answer: (b) farmers'
A7 Internal factors for change include increasing volumes of produce to be handled; alterations to commercial
practices and trading patterns; and the emergence of professional specialised wholesalers.
answer: (c) emergence
A8 The main external causes for change are demographic factors, including increase in population of a city as a
result of migration and natural growth, population shifts within cities and moves to the suburbs, and changes in
the location and nature of workplaces.
answer: (b) demographic
A9 A common problem at both wholesale and retail levels is that the markets are viewed as tax instruments rather
than as means of facilitating the marketing of local produce: the marketing system is 'kidnapped' by
municipalities, with the sole purpose of collecting taxes.
answer: (b) instruments
A10 These factors all need to be taken into account in identifying the best approach to market development.
answer: (b) account
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78. advanced-78
TOEIC tests / Incomplete Sentences / Advanced level # 78 (Answer Keys)
Annual Report
A1 Our annual report was submitted to the shareholders on 31 March.
answer: (b) submitted
A2 Turnover remained constant through the fiscal year.
answer: (b) fiscal
A3 Profits declined sharply with the devaluation of the currency.
answer: (c) currency
A4 Sales fell gradually in the first two quarters, but recovered in the second half of the year.
answer: (c) recovered
A5 Costs reached a peak in April.
answer: (d) a peak
A6 Demand rose sharply after our major competitor went into bankruptcy.
answer: (a) bankruptcy
A7 Overhead levelled off when utility charges were frozen by the government.
answer: (b) frozen
A8 Prices were raised with the introduction of our new line of widgets.
answer: (b) line
A9 Output kept up with demand.
answer: (b) kept
A10 Although the company's overall performance was weak, its bottom line was still in the black.
answer: (c) performance
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79. advanced-79
TOEIC tests / Incomplete Sentences / Advanced level # 79 (Answer Keys)
Asset Classes
A1 Cathy Smart and the investment analysts at 401k Forum help you get down to the basics with this article
about the different asset classes.
answer: (c) basics
A2 Asset classes are the categories that your different investments fall into•— such as cash, bonds, large-cap
stocks, small-cap stocks, and international stocks.
answer: (a) fall
A3 Studies have shown that the key to successful investing is to spread your wealth among different asset
classes.
answer: (d) spread
A4 Market capitalization (market cap) is a measure of the size and value of a company; to determine this, you
simply multiply the number of the company's outstanding shares of stock by the market price of one share.
answer: (d) outstanding
A5 Market capitalization is important because history has shown us that the stocks of companies with different
market caps behave differently in terms of return and risk.
answer: (a) behave
A6 Cap-size shift: mid-cap stocks may have once been defined as large cap, but fell out of favor with investors.
answer: (b) favor
A7 Mid-cap stock performance usually falls somewhere in between the returns of their large- and small-cap
counterparts.
answer: (b) counterparts
A8 However, mid- and small-cap stock returns tend to be more volatile than the returns of large-cap stocks.
answer: (b) volatile
A9 If a smaller company loses a few key executives, or if the economy takes a turn for the worse, it only takes a
few nervous investors to cause the stock to drop drastically.
answer: (d) turn
A10 Diversification can reduce your risk and help protect your investment: if one asset class in your portfolio is
performing poorly, there's a chance that another asset class within your portfolio will be performing well.
answer: (d) Diversification
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80. advanced-80
TOEIC tests / Incomplete Sentences / Advanced level # 80 (Answer Keys)
Auditing
A1 The purpose of an audit is to gather and evaluate evidence in order to form an opinion on the reliability of a
company's financial statements.
answer: (c) reliability
A2 The audit report is usually no more than a page in length and is attached to the financial statements.
answer: (a) report
A3 Auditors are not responsible for the preparation of the financial statements of an company.
answer: (d) preparation
A4 In the financial statements, the company implicitly states that all items, account balances and transactions are
materially valid, complete and accurate.
answer: (c) materially
A5 An error in validity is committed when the financial statements include an item that should not be included.
answer: (d) validity
A6 An error in completeness is committed when the financial statements do not include an item which should be
included.
answer: (c) completeness
A7 An error in accuracy is committed when the financial statements include incorrect information about an item
that should be included.
answer: (a) accuracy
A8 One of the principal goals of the auditor is to add credibility to this assertion.
answer: (b) credibility
A9 Audit risk is the risk that the auditor expresses an inappropriate audit opinion when the financial statements
are significantly misstated.
answer: (a) misstated
A10 In addition to the financial statements, the auditor also examines the company's internal control procedures for
effectiveness.
answer: (c) control
187
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81. advanced-81
TOEIC tests / Incomplete Sentences / Advanced level # 81 (Answer Keys)
Auto Leasing
A1 LeaseGuide.com author Al Hearn explains that automobile leasing is based entirely on the concept that you
pay for the amount by which a vehicle's value depreciates during the time you're driving it.
answer: (a) concept
A2 Depreciation is the difference between a vehicle's original value and its value at lease-end (residual value),
and is the primary factor that determines the cost of leasing.
answer: (c) residual
A3 Generally, European and Japanese automobile makes have lower depreciation than American brands.
answer: (c) makes
A4 Manufacturer's Suggested Retail Price (MSRP) is the full price for a vehicle as displayed on its window sticker,
including optional packages and destination charges.
answer: (d) Suggested
A5 When you and your dealer sit down and agree on a lease price for a car, this becomes the capitalized cost, or
"cap cost".
answer: (a) capitalized
A6 Cap cost can be reduced by rebates, factory-to-dealer incentives, trade-in credit, or a cash down payment;
these are known as cap cost reductions.
answer: (a) down
A7 When you lease, you're tying up the leasing company's money while you're driving their car and they rightfully
expect you to pay interest on that money, the same as with a loan.
answer: (d) tying up
A8 This interest is expressed as a money factor, sometimes called lease factor, and is specified as a small
decimal number such as.00297.
answer: (a) decimal
A9 A good rule of thumb: Lease money factors, converted to an annual interest rate, should be comparable to, if
not lower than local new-car loan interest rates.
answer: (d) thumb
A10 However, you may not qualify for great money factors unless if you have a spotless credit rating.
answer: (c) a spotless
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82. advanced-82
TOEIC tests / Incomplete Sentences / Advanced level # 82 (Answer Keys)
Basic Electronics
A1 Electronics is the study and utilization of systems that function by guiding electron flow in devices such as
semiconductors.
answer: (b) devices
A2 Designing and building electronic circuits to solve practical problems is the mandate of electronics
engineering.
answer: (b) practical
A3 Research into innovative semiconductor technology and applications is considered a branch of physics.
answer: (a) branch
A4 Electronic circuits are mainly used to control, process and distribute information, and for the conversion and
distribution of electric power.
answer: (d) conversion
A5 These two purposes rely on the creation and detection of electromagnetic fields and electrical currents.
answer: (a) fields
A6 The rapid modern advancement of electronics began in earnest with the introduction of the radio.
answer: (a) earnest
A7 There are three divisions to an electronics system, an example of which is a television set.
answer: (d) set
A8 First, the input is a broadcast signal either received by its antenna or fed in through a cable.
answer: (b) fed
A9 Second, processing circuits inside the TV extract the brightness, colour and audio data from this signal.
answer: (c) extract
A10 Third and last, its output apparatus, a cathode ray tube, changes the electronic signals into a visible image on
its screen.
answer: (d) visible
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83. advanced-83
TOEIC tests / Incomplete Sentences / Advanced level # 83 (Answer Keys)
Basic Investment Types
A1 Common shareholders have the right to elect directors, to vote on certain corporate matters, and to share in
any residual assets of the company if it is wound up.
answer: (d) residual
A2 Common shareholders are the last to claim assets in cases of insolvency.
answer: (b) insolvency
A3 Preferred shareholders may have no voting rights, but special features on redemption or conversion of
preferred shares into common shares exist in many cases.
answer: (a) conversion
A4 U.S. Savings Bonds are backed by the general credit and taxation powers of the federal government, so there
is virtually no risk of default.
answer: (b) default
A5 A bond is a loan by an investor to the government or a company, which generally promises to pay a specified
rate of interest and to repay a certain amount, the face value of the bond, at maturity.
answer: (b) face
A6 Certificates of Deposit (CDs) are short-term, interest-bearing savings certificates issued by banks or brokers,
bearing a maturity date and a specified interest rate; they can be issued in any denomination.
answer: (b) denomination
A7 Money-market mutual funds (MMMF) pool money from large numbers of investors and use it to buy short-term
investments, such as T-Bills and commercial paper.
answer: (c) paper
A8 The returns on mutual funds depend on the fund's investment objectives, described in its prospectus, and its
success in achieving them.
answer: (c) prospectus
A9 Closed-end funds are much like mutual funds, but shares are not issued or redeemed on an ongoing basis; a
set number of shares are issued and then listed on an exchange for trade among investors.
answer: (a) Closed-end
A10 Options give the holder the right to buy ('call' option) or sell ('put' option) a security at a specific price for a
specific period of time.
answer: (c) put
190
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84. advanced-84
TOEIC tests / Incomplete Sentences / Advanced level # 84 (Answer Keys)
Budgeting
A1 Budgeting is a combination of mathematics and guesswork: some factors are precisely known, while others
are less clear.
answer: (b) factors
A2 Every company should prepare a complete budget and constantly monitor its performance against that
budget.
answer: (d) monitor
A3 Any variation from a budget should be investigated and explained, and prompt action should be taken to
correct any problems.
answer: (d) prompt
A4 When you have set a budget, you should stick to it as much as possible, but revise it when necessary.
answer: (c) stick
A5 Budgeting itself can help a company reduce costs, because every item in it must be justified beforehand.
answer: (b) justified
A6 The wrong way to prepare a budget is to simply include everything at last year's level plus annual inflation.
answer: (c) inflation
A7 Focus first on the largest costs, since they should have the greatest potential for reduction.
answer: (b) potential
A8 Do not overestimate the projected sales for the budget period.
answer: (d) projected
A9 Creating a(n) cash flow forecast requires estimating the expected monthly expenditures and matching those
against the likely monthly income.
answer: (a) cash flow
A10 Many companies maintain a rolling budget, so that they are continually budgeting for this time next year.
answer: (c) rolling
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85. advanced-85
TOEIC tests / Incomplete Sentences / Advanced level # 85 (Answer Keys)
Business Law
A1 The Commission on European Contract Law recognizes that throughout Europe there is great interest in
developing a common European civil and commercial law.
answer: (a) civil
A2 The efforts and money which it will cost to unify the private law will be amply repaid when it is there.
answer: (a) amply
A3 In 1997, the Third Commission began to prepare rules on subjects which are common to contracts, torts and
unjust enrichment, such as plurality of creditors and debtors, and assignment of debts and claims.
answer: (d) assignment
A4 With a few exceptions the members of the Commission of European Contract Law have been academics, but
many of the academics are also practicing lawyers.
answer: (c) practicing
A5 The Members have not been representatives of specific political or governmental interests, and they have all
pursued the same objective, to draft the most appropriate contract rules for Europe.
answer: (a) interests
A6 The Principles may be compared with the American Restatement of the Law of Contract, which consists of
non-binding rules, or "soft law".
answer: (d) soft law
A7 Some of the Principles of European Contract Law reflect ideas which have not yet materialised in the law of
any state.
answer: (c) materialised
A8 The Commission has made an effort to deal with those issues in contract which face business life of today and
which may advance the trade.
answer: (b) advance
A9 The Council and the Commission of the EU have been invited to prepare new procedural legislation in cross
border cases, in particular on those elements which are instrumental to a smooth judicial co-operation.
answer: (c) cross
A10 It is envisaged that the general principles of the law of contracts provided in the PECL will be integrated in
what may eventually become a European Civil Code.
answer: (c) integrated
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86. advanced-86
TOEIC tests / Incomplete Sentences / Advanced level # 86 (Answer Keys)
Business Letter Basics
A1 The first goal in writing a business letter is to get the recipient's attention.
answer: (b) attention
A2 One fundamental principle of effective writing is to put the key information at the beginning.
answer: (c) principle
A3 Avoid weighing down the beginning of the letter with abundant information of which the reader is already
aware, however.
answer: (c) weighing
A4 Effective writing is effortless reading that makes the recipient want to read further.
answer: (b) effortless
A5 In writing commercial correspondence, it is important to employ a friendly yet efficient tone.
answer: (d) tone
A6 Try to aim for a conversational style, but without employing bad grammar, slang, or otherwise questionable
English.
answer: (d) conversational
A7 Be merciless in eliminating the padding that most people put into letters: it wastes the recipient's time and tries
his or her patience.
answer: (d) padding
A8 A good business letter is simple and straightforward without being simplistic or patronizing.
answer: (d) patronizing
A9 The conclusion or ending paragraph should bring the communication to a polite and businesslike close.
answer: (a) businesslike
A10 Unfortunately, the ending paragraphs in much commercial correspondence employ wordy and overused
phrases that detract from the letter's impact.
answer: (d) impact
193
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87. advanced-87
TOEIC tests / Incomplete Sentences / Advanced level # 87 (Answer Keys)
Business Software Competitors
A1 Brian Moran writes in SQL Server Magazine (March 2005) that an interesting battle is taking shape between
Microsoft and Oracle, two titans of the database world, and the prize is business-application software.
answer: (c) shape
A2 Pricing for databases and prices for high-end business-application software can be inexorably entwined when
a vendor controls both the business layer software and the database.
answer: (b) inexorably
A3 Vendors who sell both have a lot more margin to play with and can be a lot more creative about how they
price a total package for customers.
answer: (c) play
A4 Microsoft and Oracle are fierce competitors in the database space; competition in other areas inevitably has
an effect on their database competitions.
answer: (c) fierce
A5 Earlier this year, Oracle (the second largest provider of business application software) merged with PeopleSoft
(the third largest provider), which had already swallowed J. D. Edwards (another major provider) back in 2003.
answer: (d) swallowed
A6 SAP is still the dominant provider, but Oracle's PeopleSoft acquisition is intended to grow the company's
flagging application division.
answer: (a) flagging
A7 So a series of acquisitions has led to a(n) oligopoly in which SAP and Oracle share market leadership in the
world of business application software.
answer: (d) oligopoly
A8 At the same time, Microsoft has been making slow but steady strides in building its own competitive offerings
in this space.
answer: (b) making
A9 Microsoft has been on a buying spree since its purchase of Great Plains several years ago, acquiring
Solomon and several other niche companies to stitch together the Microsoft Business Solutions Business
Group.
answer: (d) spree
A10 The competition between Microsoft and Oracle isn't only about business software; both companies are striving
to be platform companies.
answer: (d) striving
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88. advanced-88
TOEIC tests / Incomplete Sentences / Advanced level # 88 (Answer Keys)
Cellular Telephones
A1 All around the world, cellular telephones are being used more and more.
answer: (b) around
A2 Cell phones are hand- held devices; they are also called wireless or mobile phones.
answer: (c) held
A3 Cell phones are popular with users because they are small, light and easily transported.
answer: (c) popular
A4 Cellular telephones are actually little different than two- way radios.
answer: (d) way
A5 A caller speaks into a cell phone, and it picks up his or her voice, transforming the sound into radio waves.
answer: (d) up
A6 Then these radio waves are transmitted through the atmosphere until they meet a nearby base station.
answer: (b) nearby
A7 The station sends your phone call through the standard telephone network, where it eventually reaches the
receiver.
answer: (d) through
A8 Cell phones provide a vast array of functions these days, and new ones are being added all the time.
answer: (d) functions
A9 When someone calls you, your cell phone receiver detects radio waves sent out by the base station.
answer: (b) detects
A10 Inside your cell phone, these waves are converted back into the sound of the caller's voice.
answer: (a) back
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89. advanced-89
TOEIC tests / Incomplete Sentences / Advanced level # 89 (Answer Keys)
Commercial Property
A1 According to NAREIT (Yungmann and Taube, 2001), property insurance coverage should be based on fair
value, i.e., valuing assets at their current market values•— actual, if available, or theoretical, if not.
answer: (d) theoretical
A2 Much of the fair value debate has had a technical focus on how to place fair values on assets for which no
market values exist.
answer: (c) exist
A3 While the technical issues are important, the real driver should be improving transparency for users of
financial statements.
answer: (d) transparency
A4 A single global standard will increase the consistency of financial presentations, which currently vary
considerably.
answer: (c) consistency
A5 A comprehensive standard facilitates comparability across all types of financial institutions.
answer: (b) facilitates
A6 When accounting values for assets diverge from their underlying market values, some managements take
uneconomic actions to protect accounting performance measures.
answer: (c) diverge
A7 For example, during the U.S. savings and loan crisis in the 1980s, many institutions sold off assets with
market values above book and continued to hold assets with book values above market.
answer: (a) sold off
A8 In hindsight, users of their financial statements were not well served by the accounting system in place at the
time.
answer: (b) in place
A9 Fair value proponents argue that measuring financial assets as close as possible to their true underlying
economic values removes these perverse incentives.
answer: (b) proponents
A10 Users would also benefit from a clearer picture of the economic health of the enterprise.
answer: (b) health
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90. advanced-90
TOEIC tests / Incomplete Sentences / Advanced level # 90 (Answer Keys)
Company Benefits
A1 Company benefits are often a significant portion of the employee's compensation package.
answer: (a) package
A2 When considering an offer, the candidate should examine any benefits offered by the prospective employer.
answer: (d) prospective
A3 Generous benefits can contribute up to 35 or 40 percent to the overall compensation for a job.
answer: (b) overall
A4 Health insurance is an important benefit; it is less expensive through the employer at group rates than when
taking it out on one's own.
answer: (c) group
A5 Should the employee become ill or have an accident, his or her medical treatment is adequately covered.
answer: (d) treatment
A6 Many US employers now help cover the expense of childcare facilities in their communities.
answer: (a) childcare
A7 Another important benefit now often offered is flextime, which allows the employee to vary his or her working
hours, within limits, each day.
answer: (b) limits
A8 On the other hand, fewer companies are offering pension plans that guarantee a fixed monthly sum to
retirees.
answer: (c) retirees
A9 Another benefit, the stock ownership plan, permits the employee to buy shares of the company's stock at
subsidized prices.
answer: (c) shares
A10 Telecommuting is a work plan that permits the employee to work from his or her home.
answer: (b) Telecommuting
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91. advanced-91
TOEIC tests / Incomplete Sentences / Advanced level # 91 (Answer Keys)
Conference Advice
A1 Being a delegate at conferences and other gatherings is a valuable opportunity whether or not you present a
paper.
answer: (c) paper
A2 At such events, you will get an accurate sense of the current direction of the industry.
answer: (c) sense
A3 And if you are scheduled to give a talk, you will gain increased visibility.
answer: (d) visibility
A4 Actually, it is not very important for you to attend any of the vendor exhibitions.
answer: (c) vendor
A5 In order for you to be plugged into your industry and its market, it is important for you to go to such events.
answer: (a) plugged
A6 The importance of conferences is not the seminars or workshops, but the refreshment breaks and chatting at
the bar after the day is done.
answer: (d) done
A7 The key feature of a conference is the chance to meet those whom you would not otherwise have met.
answer: (c) otherwise
A8 Be sure to carry your business cards, and do not hesitate to exchange cards with anyone you meet.
answer: (d) exchange
A9 And finally: do not forget to enjoy your host city: conference information packages often spotlight nearby
attractions and sightseeing opportunities.
answer: (d) spotlight
A10 Well ahead of time, however, you should plan a balance of scheduled conference activities and events that
suit your needs.
answer: (d) suit
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92. advanced-92
TOEIC tests / Incomplete Sentences / Advanced level # 92 (Answer Keys)
Consumer Behaviour
A1 Dr. Lars Perner explains that as well as the study of how products are purchased, consumer behavior also
involves their use and disposal, since many environmental problems result from the latter.
answer: (a) disposal
A2 Consumer behavior involves services and ideas as well as tangible products.
answer: (d) tangible
A3 Product use is often of great interest to the marketer, because this may influence how a product is best
positioned or how we can encourage increased consumption.
answer: (c) positioned
A4 For example, by understanding that consumers are more receptive to food advertising when they are hungry,
we learn to schedule snack advertisements late in the afternoon.
answer: (c) receptive
A5 The impact of consumer behavior on society is also of relevance; for example, aggressive marketing of high
fat foods may have serious repercussions for the national health.
answer: (c) repercussions
A6 Since new products are usually initially adopted by a few consumers and only spread later and gradually to
the rest of the population, companies that introduce new products must be well financed so that they can stay
afloat until their products become a commercial success.
answer: (c) afloat
A7 It is important to please initial customers, since they will in turn influence many subsequent customers' brand
choices.
answer: (c) subsequent
A8 Common sense suggests that if you buy a 64-ounce bottle of laundry detergent, you should pay less per
ounce than if you bought two 32-ounce bottles; in practice, however, you often pay a size premium by buying
the larger quantity.
answer: (d) premium
A9 Consumer surveys, as any kind of research, are vulnerable to bias: the wording of a question can influence
the outcome a great deal.
answer: (b) bias
A10 Physiological measures are occasionally used to examine consumer response; for example, advertisers may
want to measure a consumer's level of arousal during various parts of an advertisement.
answer: (b) Physiological
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93. advanced-93
TOEIC tests / Incomplete Sentences / Advanced level # 93 (Answer Keys)
Contracts and agreements
A1 A contract is a binding agreement that is reached between two individuals or parties.
answer: (c) binding
A2 A contract between an individual and his or her employer is for the services s/he will provide in exchange for
getting paid.
answer: (a) paid
A3 Signing a rental agreement to live in an apartment for one year is a kind of contract.
answer: (c) Signing
A4 The tenant promises to pay a certain amount of rent, and in return, the realty agent promises to supply the
accommodation.
answer: (b) certain
A5 A customer enters into a contract each time s/he makes a purchase.
answer: (d) enters
A6 A contract is initiated when a person makes an offer to buy something and the seller accepts his or her offer.
answer: (c) accepts
A7 In order for a contract to be completed, something of value needs to be exchanged.
answer: (b) value
A8 A contract has been created when both the buyer and the seller have agreed that there will be some kind of
consideration.
answer: (a) consideration
A9 Any contract that is made to buy or sell something that is illegal is not enforceable under law.
answer: (c) illegal
A10 A contract is required to be made by those who are legally capable, a condition called capacity.
answer: (b) capacity
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94. advanced-94
TOEIC tests / Incomplete Sentences / Advanced level # 94 (Answer Keys)
Corporate Taxation
A1 Rob Norton, of eCompany Now and Fortune magazines, notes in the article quoted below that corporate taxes
are among the least efficient and least defensible of taxes.
answer: (c) defensible
A2 The tax is popular with the man in the street, who believes, incorrectly, that it is paid by corporations.
answer: (b) in the street
A3 The federal corporate income tax applies only to some businesses•— those chartered as corporations•— and
not to partnerships or sole proprietorships.
answer: (c) sole
A4 The federal tax is levied at three different rates on different brackets of income: 15 percent on taxable income
under $50,000; 25 percent on income between $50,000 and $75,000; and 34 percent on income above that.
answer: (a) brackets
A5 A good reason that state and local corporate income taxes remain low is that corporations could easily
relocate out of states that imposed unusually high taxes.
answer: (c) relocate
A6 Except for emergency taxes in wartime, corporate profits were first taxed in 1909, when Congress enacted a 1
percent tax on corporation income.
answer: (b) enacted
A7 The Tax Reform Act of 1986 was designed to increase the share of federal revenues collected via the
corporate income tax and to decrease the share from the individual income tax.
answer: (a) individual
A8 While the top corporate tax rate was cut, deductions for capital expenditures were severely curtailed, and as a
result the effective tax rate for many corporations rose.
answer: (b) curtailed
A9 The central problem with the corporate income tax from an economic point of view is that, ultimately, only
people can pay taxes.
answer: (c) people
A10 As early as the 17th century, Sir William Petty, one of the progenitors of modern economics, argued that a tax
on the production and sale of commodities would eventually be shifted by producers to consumers, who would
pay it in the form of higher prices.
answer: (d) progenitors
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95. advanced-95
TOEIC tests / Incomplete Sentences / Advanced level # 95 (Answer Keys)
Detecting Competition
A1 Mark Hennricks in Entrepreneur magazine (December 1999) warns that you should not count on friendly
competition; if you do, your rivals might just steal your customers from under your nose.
answer: (c) nose
A2 Potential competitors for Sparks.com, an online retailer of real greeting cards, run the gamut, from the corner
gift shop to Amazon.com.
answer: (b) gamut
A3 That awareness was brought home during a recent meeting with executives of another company, supposedly
to explore setting up a strategic alliance with Lindau's 70-person firm.
answer: (a) brought
A4 "One of them laid down a briefcase and out popped one of our business plans from a year ago, which they
had clearly obtained through channels we had not intended," recalls Lindau.
answer: (b) channels
A5 "Someone to whom we had given a confidential copy of our business plan had shared it with our competition."
answer: (b) confidential
A6 Query vendors, customers, consultants and others who do business with companies in and around your field
to find out if and when new competitors are likely to emerge.
answer: (a) do
A7 Lindau says venture capitalists represent a fruitful source for competitive information for her because due
diligence requires investors to research related businesses before backing a company.
answer: (c) diligence
A8 Companies that occupy spots on your value chain often understand your business and customers well enough
to become potent rivals.
answer: (d) potent
A9 Carefully scrutinize firms that have mastered technology similar to yours, even if they appear to operate in
distant sectors.
answer: (d) scrutinize
A10 No one wins every sale, but if you start to lose sales to companies you've never heard of, you may be
witnessing the birth of new and unexpected competitors, and your early warning system may be faulty.
answer: (d) witnessing
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96. advanced-96
TOEIC tests / Incomplete Sentences / Advanced level # 96 (Answer Keys)
Dotcom Retail Stores
A1 Melissa Campanelli, a marketing and technology writer in Brooklyn, comments on the reasons for dotcoms to
open a physical store to extend their life spans.
answer: (c) spans
A2 In the traditional realm of business, you open a retail store first and then launch a website, but since the
dotcom revolution, many surviving dotcoms that skipped that first step are realizing the benefits of opening a
brick-and-mortar location.
answer: (a) brick-and-mortar
A3 Anyone that has a business plan with a goal of e-commerce needs to augment that business plan with a retail
reality.
answer: (a) augment
A4 "We realized very early that we could not exist purely as a dotcom," says Sal Perisano, of iParty Corp, "We
knew we needed some terrestrial link, some reality other than a virtual company, to bolster what we were
doing."
answer: (c) bolster
A5 Physical stores give your customers a more convenient way to return goods and try out products•— two
options analysts say are sorely missing from Net stores.
answer: (c) sorely
A6 Owning a store offers a natural traffic flow into and out of the store, which allows an entrepreneur to gather
names and begin direct-to-consumer marketing programs.
answer: (d) traffic
A7 However, opening a retail store is an expensive proposition.
answer: (d) proposition
A8 For those of you who lack the funding needed to open a retail store right now, try renting a kiosk in a local
shopping mall.
answer: (c) kiosk
A9 If you do want to set up shop, you should do whatever you can to learn about launching and running a
traditional retail business before you do so.
answer: (c) shop
A10 Your best bet is to determine ahead of time whether a multichannel strategy is a good move for your dotcom.
answer: (a) bet
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97. advanced-97
TOEIC tests / Incomplete Sentences / Advanced level # 97 (Answer Keys)
Electronic Commerce
A1 This paper by Derek Miers received critical acclaim when it was published in 1996, and the issues highlighted
are just as relevant today.
answer: (a) acclaim
A2 Over recent years information technology has experienced an unprecedented degree of change, enabling the
transformation of the basic mechanisms of business.
answer: (d) mechanisms
A3 Within the next years we will see the emergence of secure, cost-effective electronic payment systems to
augment these technologies.
answer: (c) augment
A4 Those waiting for clear signs of this new age before acting will forever be destined to observe from the
sidelines.
answer: (d) sidelines
A5 The fundamental opportunity offered by the Internet is for suppliers to gain direct access to consumers without
the attendant costs associated with the maintenance of physical distribution channels-- people, bricks and
mortar.
answer: (c) mortar
A6 Markets and marketing concepts will change radically, driven by those companies who successfully rise to the
challenge.
answer: (b) rise to
A7 11th-century Europe saw the emergence of credit-based banking systems and financial instruments such as
bills of exchange, and these concepts remain with us, in their modified form, to this day.
answer: (c) to this day
A8 These basic concepts underpin all modern forms of commerce.
answer: (c) underpin
A9 The rise of the Internet since the advent of the World Wide Web has provided an easy-to-use communication
channel for businesses to contact current and potential customers.
answer: (a) advent
A10 The emergence of the Internet as a general communication channel has also given rise to the possibility of
widespread electronic commerce.
answer: (b) rise
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98. advanced-98
TOEIC tests / Incomplete Sentences / Advanced level # 98 (Answer Keys)
Email Do's and Don't's
A1 Joan Lloyd, of Joan Lloyd & Associates, writes that email is a medium of communication unparalleled for
sheer convenience.
answer: (d) unparalleled
A2 However, she warns that it also carries many pitfalls and even dangers in the office environment.
answer: (c) pitfalls
A3 Delivering a negative message is difficult, even when it is spoken face-to-face; defensiveness is almost
guaranteed when it's received by email.
answer: (b) defensiveness
A4 What's worse, email can be printed and saved: both parties will often haul out their "documentation" to prove
how the other party has wronged them.
answer: (d) wronged
A5 If you receive an email that ticks you off, and your first reaction is to counterattack, don't; close it and wait 24
hours before you respond.
answer: (d) ticks
A6 Because the tone and inflection are missing, it is more important to use friendly language, descriptive
adjectives and carefully chosen words.
answer: (a) inflection
A7 If you don't consider how it will sound on the other end and take steps to shape the delivery so the meaning is
understood, you could be doing damage control later.
answer: (c) damage
A8 When I get a sloppy email, with poor punctuation, misspelled words or in lower case letters, it tells me the
person just doesn't realize that what and how they write telegraphs their credibility to others.
answer: (c) telegraphs
A9 Email feels private, but it's anything but.
answer: (c) but
A10 Write every email for your boss's eyes: it's a great way to keep you honest and politically sensitive.
answer: (a) politically
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99. advanced-99
TOEIC tests / Incomplete Sentences / Advanced level # 99 (Answer Keys)
GAAP
A1 Generally Accepted Accounting Principles are a set of accounting standards approved by the professional
accounting industry.
answer: (a) standards
A2 GAAP are a combination of authoritative rules set by policy boards and the commonly accepted ways of
recording and reporting financial information.
answer: (a) authoritative
A3 They can become accepted either as a result of due process or as a result of long term practice.
answer: (d) process
A4 Accountants cannot express the opinion that financial statements are "in conformity with generally accepted
accounting principles" if such information includes any departures from these principles.
answer: (a) departures
A5 After the Stock Market Crash of 1929, the American Institute of Accountants introduced five broad principles of
accounting which have won fairly general acceptance.
answer: (c) Crash
A6 It is relatively unimportant to investors what reporting method is used by a company, so long as they are
assured that it is followed consistently every year.
answer: (b) consistently
A7 In 1934, the U.S. Congress created the Securities and Exchange Commission (SEC), giving it the authority to
prescribe the methods used in preparing financial statements.
answer: (d) Exchange
A8 In 1938, Congress permitted companies to use a new inventory method, lifo, for income tax purposes.
answer: (c) inventory
A9 In 1939, the AIA recommended the phrasing, "present fairly in conformity with generally accepted accounting
principles" in the standard form of the auditor's report.
answer: (a) auditor's
A10 The P & L monograph of 1940 promulgated the "matching principle", which places primary emphasis on the
correspondence of costs with the revenues that they produce.
answer: (d) matching
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100. advanced-100
TOEIC tests / Incomplete Sentences / Advanced level # 100 (Answer Keys)
Internal Communications
A1 According to the Government Communication Network (GCN), a plan for internal communications should be
integrated into every communication strategy.
answer: (b) integrated
A2 Winning the support of internal stakeholders can be as important as reaching key external audiences, and will
be vital to the success of your communication programme.
answer: (c) stakeholders
A3 Internal communications need exactly the same kind of analysis and strategy as external communications:
there will be distinct audience groups who should be segmented, and the same processes of information
collection and insight generation apply to internal as to external groups.
answer: (b) segmented
A4 Far from being the poor relative of external communication, internal communication performs a crucial role
within government.
answer: (c) relative
A5 By engaging staff with the departmental vision and values so that they can apply them in their day-to-day
work, it creates a culture that does two things: it improves policy delivery and it increases the chance of
meeting departmental objectives.
answer: (b) engaging
A6 Organisations that have a strong communications function frequently outperform those that don't; private
sector companies that communicate effectively have a 19.4 per cent higher market premium than companies
that do not.
answer: (a) outperform
A7 As with external communications, it is not enough to have a tactical approach; every department should have
an internal communications strategy that is developed, implemented and monitored according to industry best
practice and the needs of staff.
answer: (a) best
A8 Printed or online surveys might be your first port of call when it comes to understanding communication needs
within your department.
answer: (b) call
A9 Before selecting a research method, produce a brief that sets out clear objectives and explains what you are
trying to achieve.
answer: (a) brief
A10 You might also need to set up a different dialogue with each team within your department to take on board
cultural differences.
answer: (a) board
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