• Y khoa, dược - Patient educationY khoa, dược - Patient education

    Patients must receive and read the information packet in order for the materials to be effective Hand the packet to new patients and review the contents with them Mail the packet to patients prior to the initial visit if time permits Keep additional copies available in the office where patients can access them easily For patients with special ...

    ppt43 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 713 | Lượt tải: 0

  • Y khoa, dược - Patient receptionY khoa, dược - Patient reception

    Maintain a high standard of cleanliness Housekeeping – use OSHA guidelines Professional service May need to leave detailed instructions Office staff Use appropriate antibacterial agents and vacuum Clean daily with emergency cleanups as needed

    ppt37 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 581 | Lượt tải: 0

  • Y khoa, dược - Scheduling appointments and maintaining the physician’s scheduleY khoa, dược - Scheduling appointments and maintaining the physician’s schedule

    Create a standard list of procedure times Indicate how much time to allow for the tests Use only as a guide Helps identify appointment openings appropriate for the patient visit

    ppt46 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 560 | Lượt tải: 0

  • Y khoa, dược - Telephone techniquesY khoa, dược - Telephone techniques

    Displaying openness and friendliness Refraining from passing judgment or stereotyping Being supportive Asking for clarification and feedback

    ppt59 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 596 | Lượt tải: 0

  • Y khoa, dược - Managing the office medical recordsY khoa, dược - Managing the office medical records

    Filing cabinets Sturdy pieces of office furniture Both vertical and lateral (horizontal) file cabinets are available Compactable files Kept on rolling shelves that slide along permanent tracks on the floor Seen often in offices with limited space for files

    ppt57 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 720 | Lượt tải: 0

  • Y khoa, dược - Maintaining patient recordsY khoa, dược - Maintaining patient records

    Complete, accurate, and well-documented records are evidence of appropriate care Incomplete, inaccurate, altered, or illegible records may imply a poor standard of care Everyone who documents in the patient record has a responsibility to the patient and employing physician

    ppt55 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 653 | Lượt tải: 0

  • Y khoa, dược - Managing office suppliesY khoa, dược - Managing office supplies

    Place close to areas of use Storage cabinets Label storage cabinets and boxes to facilitate finding supplies Note the shelf life of items and place older items in the front to be used first Always check expiration dates

    ppt37 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 587 | Lượt tải: 0

  • Y khoa, dược - Managing correspondence and mailY khoa, dược - Managing correspondence and mail

    Labels Printed, computerized address labels can save a large amount of time Invoices and statements Preprinted invoices Preprinted statements Computer-generated invoices and statements Superbills Data mailers

    ppt62 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 660 | Lượt tải: 0

  • Y khoa, dược - Using computers in the officeY khoa, dược - Using computers in the office

    Monitor Resembles a television screen Displays active information Resolution is measured in dot pitch and refers to the crispness of images Printer Produces a hard copy (readable paper copy) of the information Printer resolution is noted in terms of dots per inch (dpi) Types include Laser Ink-jet

    ppt53 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 684 | Lượt tải: 0

  • Y khoa, dược - Using and maintaining office equipmentY khoa, dược - Using and maintaining office equipment

    For accuracy, the physician should Indicate date and type of document Spell out names, addresses, and unfamiliar terms Verbalize punctuation Speak clearly and slowly

    ppt44 trang | Chia sẻ: huyhoang44 | Ngày: 31/03/2020 | Lượt xem: 564 | Lượt tải: 0