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Each item should receive a treatment corresponding to its class: B-items benefit from an intermediate status between A and C; an important aspect of class B is the monitoring of potential evolution toward class A or, in the contrary, toward the class C.

33 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 1315 | Lượt tải: 0

1) Maximize the level of customer service by avoiding understocking. 2) Promote efficiency in production and purchasing by minimizing the cost of providing an adequate level of customer service.

39 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 712 | Lượt tải: 0

Quality is defined as conformance to requirements, not “goodness” The system for achieving quality is prevention, not appraisal. The performance standard is zero defects, not “that’s close enough” The measurement of quality is the price of non-conformance, not indexes.

54 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 820 | Lượt tải: 0

How a company deals with its consumers before, during and after a purchase or use of a service. A series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A proactive attitude that can be summed up as: I care and I can do.

29 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 779 | Lượt tải: 0

Four generic service outputs necessary to accommodate customer requirements: Spatial Convenience Lot Size Waiting Time Product Variety and Assortment These four genetic service outputs are theories developed by Bucklin, 1966, to eliminate discrepancies in space, time and quantity and assortments.

43 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 787 | Lượt tải: 0

Global Logistics plans, controls, and manages the movement and storage of goods, services, and related information as it moves across international boundaries from the raw material provider (supplier) to the consumer, also considering the handling of returned goods and containers. The design and management of a system that controls the flow of mat...

49 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 1085 | Lượt tải: 0

Total logistics costs consider the whole range of costs associated with logistics, which includes transport and warehousing costs, inventory carrying, administration and order processing costs. Any change made in one aspect of an organisation is likely to have an effect on the cost of other aspects and in effect, the overall cost because - the in...

28 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 794 | Lượt tải: 0

Logistics “can be” defined as providing the right type of products and/or services at the right price, place, time and in the right condition. In ancient Greek and Roman empires, military officers titled as 'Logistikas' were assigned the duties of providing services related to supply and distribution of resources.

35 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 1091 | Lượt tải: 0

External environment: a set of forces and conditions outside the organization that can influence its performance Task environment: forces that have a high potential of affecting the organization on a immediate basis General environment: forces that typically influence the organization’s external task environment and through them, the organization...

31 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 805 | Lượt tải: 0

This slide and the two that follow list external and internal forces for change and three conclusions reached by the authors regarding what managers need to do for successful management of change. This slide is animated to illustrate that the organization is changing in response to the external forces. As each new force is revealed, the organizatio...

24 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 766 | Lượt tải: 0