Quản trị kinh doanh - Role of transportation in the movement of goods and servicesThe following synonyms could best provide a clue to what transportation means- Convey, Move, Carry, Bring, Transfer, Ship Transportation simply comprises all the various devices, equipment and related activities such as driving, maintenance, vehicles, etc harnessed in physically moving goods and services from point A to B which represents the node...
39 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 743 | Lượt tải: 0
Quản trị kinh doanh - Material managementIncome = Revenue - Expense Need to increase income with: Best customer service Lowest production costs Lowest inventory investment Lowest distribution costs
20 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 509 | Lượt tải: 0
Quản trị kinh doanh - Just - In - time and lean thinkingGood production systems require that managers address three issues that are pervasive and fundamental to operations management: eliminate waste, remove variability, and improve throughput Just-in-time: A definition Just-in-time is actually a broad philosophy of management that seeks to eliminate waste and improve quality in all business processe...
45 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 508 | Lượt tải: 0
Quản trị kinh doanh - OutsourcingLack of expert-labour in some portions of the business process. Availability of cheaper labour, whilst not compromising the quality of output. Ability and feasibility to concentrate on the other crucial business process.
13 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 517 | Lượt tải: 0
Information and communication technology (ict) in logisticsCommunication anywhere: Where there are no mobile or fixed line telephone facilities, it is possible to use satellite telephones. Tracking: Mobile assets such as roads, vehicles, ships and containers may be tracked through the use of satellites.
18 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 620 | Lượt tải: 0
Quản trị kinh doanh - ABC analysisEach item should receive a treatment corresponding to its class: B-items benefit from an intermediate status between A and C; an important aspect of class B is the monitoring of potential evolution toward class A or, in the contrary, toward the class C.
33 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 938 | Lượt tải: 0
Quản trị kinh doanh - Inventory management1) Maximize the level of customer service by avoiding understocking. 2) Promote efficiency in production and purchasing by minimizing the cost of providing an adequate level of customer service.
39 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 536 | Lượt tải: 0
Quản trị kinh doanh - Total quality managementQuality is defined as conformance to requirements, not “goodness” The system for achieving quality is prevention, not appraisal. The performance standard is zero defects, not “that’s close enough” The measurement of quality is the price of non-conformance, not indexes.
54 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 621 | Lượt tải: 0
Quản trị kinh doanh - Customer service contHow a company deals with its consumers before, during and after a purchase or use of a service. A series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A proactive attitude that can be summed up as: I care and I can do.
29 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 551 | Lượt tải: 0
Quản trị kinh doanh - Customer accomodationFour generic service outputs necessary to accommodate customer requirements: Spatial Convenience Lot Size Waiting Time Product Variety and Assortment These four genetic service outputs are theories developed by Bucklin, 1966, to eliminate discrepancies in space, time and quantity and assortments.
43 trang | Chia sẻ: huyhoang44 | Ngày: 21/03/2020 | Lượt xem: 612 | Lượt tải: 0
